Frequently Asked Questions
What is the best way to contact you to discuss my project?
Our offices are open during the hours of 9.00-4.30 Mon to Thursday (until 3.30 on Fri) and we are happy to respond to enquiries by telephone, email, fax, post or in person. We endeavour to respond to enquiries within 24 hours, however if there is a particular urgency, please let us know at the time of enquiry.
How do I order and pay?
We like to receive written orders by email, fax or post. It is also possible to order by phone during office hours. Payment methods include credit/debit card, bank transfer and credit account (subject to references) in £ sterling and in €. For full details please refer to our delivery and payment information.
Can I buy small quantities?
Yes, however we sometimes impose a minimum order quantity or small order charge if for non stock items. For more information, please refer to our delivery and payment information or contact us.
What is the carriage charge?
Delivery is free on orders over £200 (excluding VAT) to mainland UK. Orders are dispatched via our courier’s next day service. Alternatively, for small packages, we can dispatch by Royal Mail by prior arrangement. Carriage outside the UK is by courier or Royal Mail. For more information please refer to our delivery and payment information.
How soon can you deliver?
We hold stock of the vast majority of our standard products in all sizes and colours and these are generally available for next day delivery to most UK locations. For printing, cutting and re-reeling, services please allow extra time. Where an order is urgent, please contact us. For more information please refer to our delivery and payment information.
Can I have a sample?
We are happy to supply small free material samples and examples of printing for you to evaluate before placing your order. For bespoke printing orders, we may charge a small fee (refundable against your first order) towards tooling and/or set up fees. Please contact us with your request.
Do you give discounts?
Yes, we offer discounts based on quantity and frequency of re-order. Please contact us for details.
How do I know what size to order?
On our product pages, we give the supplied (unshrunk) diameter and, where applicable, the final (shrunk) diameter. For braids and some non-shrink sleeving, application ranges are also provided. To find the correct size for your application, you will need 2 measurements -the outside diameter of the cable or component to be covered as well as the diameter(s) of any components or cabling the sleeve will need to pass over during fitting. Compare these two measurements to the information provided on our product pages to find the best fit. Where your application is fitted inside another component, you may also need to consider the wall thickness of products. The figure given for this is the final wall thickness when fully shrunk or as supplied for non-shrink tubings. For the length of cut pieces, it is worth remembering that longitudinal change when shrinking is minimal, however where braids and non-shrink sleeving is at the higher end of their application range, there may be a perceptible shortening in sleeve length. If in doubt, please contact us for advice and/or samples.
What size and format of artwork should I supply for printed products?
As part of the fully comprehensive print process, we offer a free artwork service. This involves, advising on print suitability and resizing. We accept many formats including, tiff, eps, bmp, jpg, gif, PDF and spreadsheets. For best results, please provide images/ information in black and white, save using the best quality and provide details of final shrunk size(s). For more detailed guidance please contact us.
What is the best way to apply your products?
Heatshrinkable products can be applied using a heatgun, oven, or in some cases a domestic hairdryer! For certain sleevings, tools are available to ease application and cutting. Contact us for advice on any available tooling and where we do not supply ourselves, we can provide details of stockists.
What colours and sizes are available?
Please see individual product pages for information of standard colour and size ranges. Where a required colour or size is not available as standard, we may be able to manufacture to order. For details, please contact us.
What is the shelf life of your products?
For many of our products, shelf life is indefinite when stored in the correct conditions. For details of the shelf life and ideal storage conditions of specific products, please contact us.
What approvals do your products have?
Approvals are listed on individual product pages and in our Approvals section (link). This is for guidance only. For exact up-to-date certification or a required approval, standard or certification is not listed, please contact us for advice.
Can’t find the information you need?
If your question is not answered on this page, please feel free to send us a message or contact us
by either calling us on 01935 881516, emailing us at email@example.com