Delivery & Payment

Payment Methods:

We accept the following methods of payment:

• Credit/Debit card (not American Express)
• Bank Transfer in £ Sterling and € euros
• Cash
• Cheques

Credit accounts

30 days end of month credit accounts are available subject to references.  To apply, please download our Account Opening Request Form and return to us via email, post or fax.

Purchase Orders

We accept written purchase orders by email, fax or post from all parts of the world.  We also accept telephone orders and orders in person.  Our office hours are Mon to Thurs 9:00-4:30 and until 3:30 on Fri.

For first orders and orders outside of the UK, we will normally issue a pro-forma invoice upon receipt of your order.  This will be due for payment prior to dispatch.

If this is your first order with us, please ensure that you include the following information:

• Contact name
• Company name
• Invoice address and phone number
• Delivery address and phone number (if different to the invoice address)
• VAT & EORI numbers as applicable
• Goods Inwards delivery times

Orders received by 1pm for stock items will normally be shipped the same day.  Please allow 1-3 additional working days for cutting and re-reeling and 3-14 additional working days for printed items.  Please contact us for lead-times of non-stock items.  For exact lead-time, please consult our order acknowledgement issued at the time of ordering.

We always try to accommodate urgent turnaround requests so if there is an urgency to your order, please let us know.  For ongoing requirements, we can also accommodate call off orders to ensure delivery to suit your schedule.

Delivery methods

Orders will normally be dispatched with our courier.  We are also happy to post via Royal Mail and for collection to be arranged with your preferred courier.  Please contact us for more detailed delivery options for your order.

Delivery Costs

We offer free next day carriage on all orders over £200 (excl VAT) to any mainland UK destination.  For all other orders dispatched to mainland UK, standard next day delivery is £12.25 or £11.10 dependent on the size and weight of package.  For express services, other destinations and delivery by Royal Mail, please contact us.

Delivery times

The following is an indication of delivery times based on standard services offered by our courier.  Please contact us  for express or alternative arrangements: